DisciplineRRSupport
Direct email support for DisciplineRR on supported Windows 10/11 computers.
Support requests are typically answered within 1–2 business days.
Include this with your request
- DisciplineRR version
- Windows version
- Screenshot of the issue
- Exact error message
- Steps taken before the issue occurred
- Purchase email or license identifier
What we help with
- Installation
- Activation
- License recovery
- Updating
- Imports
- Backups and restoration
- App defects
What we don’t provide
DisciplineRR support does not provide financial, investment, trading-strategy, or brokerage advice. The app is a journaling and review tool — trading decisions are yours alone.
Free trial questions
How do I start the trial? Download and install DisciplineRR, then choose “Start free 7-day trial” on the opening screen. No credit card, email, or account is required — the trial runs locally inside the app.
What happens when the trial ends? The app becomes read-only. You can still open it, review your dashboard, trades, and analytics, and export or back up your data — but logging and editing trades pauses until you unlock.
How do I unlock after the trial? Buy lifetime access at disciplinerr.com, then enter the license key from your download screen into the app (the “Enter license key” option on the trial panel or opening screen). All of your trial-period data stays exactly where it is.
Is my data deleted when the trial ends? No. Your journal data stays on your computer and is never deleted by the trial. Export and backup remain available in read-only mode.
Verifying your download
The production Windows installer is code-signed through Microsoft Azure Artifact Signing (signed publisher: broden hauck). You can confirm your download matches the signed release by comparing its SHA-256 hash to the published checksum. In PowerShell: Get-FileHash .\DisciplineRR-Setup.exe -Algorithm SHA256. Code signing verifies publisher identity and file integrity; it does not guarantee that Windows SmartScreen will never show a reputation warning for a newer publisher.
Full step-by-step verification guide →
License recovery
If you reinstalled Windows, replaced your computer, or lost your activation information, contact support with your purchase email and we can help you recover access to your license.
Response expectations
Support is handled directly by the founder. Requests are typically answered within 1–2 business days. Complex issues may take longer, and we will keep you updated while we work on them.
Refund questions
DisciplineRR includes a 7-Day Compatibility Guarantee. See the Refund Policy for details on qualifying technical issues and how to request a refund.